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FAQHow much online backup space do I need?

The best way to determine this, is to simply select the folders on your system which you feel are the most crucial and then view the "Size on Disk" space for each. An example of folders to check might be "My Documents", specific "Program" data folders and any other data folders. Simply, add up the sizes and this will provide a "rough" idea of the required storage space. You can then pick the backup plan that is appropriate for you.

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FAQWhat operating systems are supported?

Windows 7
Windows Vista
Windows XP
Windows 2008
Windows 2003
Windows 2000
Windows NT
MAC OS X*
Linux*

*These platforms are JAVA based. Please contact us for more details.

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FAQHow long are my backup files retained?

Your online back up files are retained for as long as you keep your account current. All files in any account which is discontinued due to either billing issues or voluntary cancellation on the customer's behalf will be deleted from our online backup servers.

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FAQAre my backed up data files private?

Yes. Upon installing the Backup 4 Less application, you will be required to enter an encryption key. This key is ONLY known by you. Without this encryption key, your data is not retrievable by you, anyone else or even Backup 4 Less.

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FAQIs there a free trial?

Yes we offer a 14 day free trial account with a 1GB storage limit so you can get an idea if Backup 4 Less is right for you. Prior to the 14 day trial expiration, you will be notified as to whether you would like to subscribe to our online backup service or not. If you choose not to subscribe, the account will be terminated and all data will be removed from our online backup servers.

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FAQHow does your service work if I have multiple PCs to backup?

This is not a problem. You would simply have a separate license (backup client) for each PC that you are planning to backup online with us. Please visit our "compare plans" page for details.

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FAQWhat if my PC and/or laptop crashes?

In the event of a severe computer failure, you would simply repair and/or replace the PC in question and then download and re-install the backup client software. Then it is simply a matter of restoring the backed up data files back to your PC. You may also use your web browser to access your files utilizing the web-based Backup 4 Less interface.

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FAQHow does your billing work?

Upon signing up for our service, you will have the option of either a quarterly, semi-annual or annual billing cycle. All accounts will be AUTOMATICALLY renewed at the end of the selected billing cycle unless otherwise specified by the customer. Please see our Terms and Conditions page for more details on this

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FAQHow fast are my files transferred back and forth?

This all depends on your actual internet connection speed. It is important to note that a typical DSL internet connection will yield a faster "download" speed and a slower "upload" speed. We have a dedicated Gigabit fiber connection to the internet. We do not throttle file transfer rates to our online backup servers.

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FAQDoes your Backup client software impact my PC?

The Backup 4 Less software client has been designed to have a minimal impact on your PCs performance. In most situations, you will not even notice that the backup client is even running as it runs as a service in the background.

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FAQWhat if I only have a "dialup" internet connection available?

We are sorry, but we can not support operation over a dial-up internet connection. The connection speed is simply too slow to accommodate the typically large files which would be backed up online.

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FAQCan I choose to backup the files on my PC manually at any given time?

Yes. You can at any time that you have a broadband internet connection available, manually have the Backup 4 Less software client initiate a backup session.

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FAQHow secure are my backup and restore sessions?

Very secure. The data that you back up to or restore from our online storage servers is secure. The Backup 4 Less software client uses AES 128 or 256-bit private key encryption technology. The connection to and from our online backup servers is secure using SSL & SOAP messaging. This in conjunction with your own private encryption key, you can be certain that your data files are strictly secure and confidential.

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FAQIs it possible to perform an "off-line" backup and / or restore session with Backup 4 Less?

In some cases it may be desirable to perform an "off-line" backup or restore session with Backup 4 Less. In this event, an external hard drive would be used at your site to either perform a backup or restore session. This external hard drive would then be sent back to us here at Backup 4 Less where your desired data would be either "uploaded" or "downloaded" depending on the desired operation. This service is available for a nominal charge. Please contact us for more details on this.. We look forward to hearing from you!

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FAQIs my personal information private?

Absolutely. Backup 4 Less will never sell or divulge any of your personal information to any third parties. See our privacy policy for specific details on this.

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FAQWhat happens in the middle of a backup session with a lost connection?

In the unlikely event that your internet connection is lost, the backup software client will notify you that the backup session failed and then once an internet connection is re-established, the backup session would commence from where it had left off prior to the loss of the internet connection.

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FAQWill the files on my PC automatically be backed up?

Yes. As long as there is a broadband internet connection, and you have a scheduled backup task setup, the Backup 4 Less software client will automatically initiate backup sessions with the configuration you setup.

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FAQWhat type of support does Backup 4 Less offer?

We offer two types of support, either 24/7 by email or during normal business hours, by phone. We also offer "on-line" PDF downloadable versions of the Backup 4 Less user's manuals which are available by visiting our "support" page.

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